Privacy policy

Last updated: October 15, 2026

James Carter ("we", "us", "our") runs this website. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies when you visit our website, buy from us or contact us. Our store runs on a third-party ecommerce platform that helps us provide our services.

1. Information we collect

  • Contact details: name, billing and shipping address, phone number and email address.
  • Payment information: payment method, transaction details and payment confirmation. Your full card details are handled by our payment providers. We do not store them.
  • Account information: login details, preferences and settings, if you create an account.
  • Order information: items you view, add to cart, buy, return or cancel.
  • Messages: what you send us when you contact customer support.
  • Device and usage information: your browser, device, IP address and how you use our site.

2. Where we get it

  • From you, when you order, create an account or contact us.
  • Automatically, through cookies and similar tools when you use our site.
  • From service providers who help us run the store, such as payment, shipping and analytics providers.

3. How we use it

  • To process and deliver your orders, handle returns, and manage your account.
  • To send you emails or texts about offers, if you have chosen to receive them.
  • To show you relevant ads online.
  • To keep our site and payments safe and to prevent fraud.
  • To answer your questions and give you support.
  • To follow the law and enforce our terms.

4. Who we share it with

  • Service providers who work for us, such as our ecommerce platform, payment processors, shipping carriers, analytics, customer support and cloud storage providers.
  • Marketing and advertising partners, to show you relevant ads.
  • Others when you ask us to, for example to ship your order.
  • When the law requires it, or as part of a business sale or merger.

We do not sell your personal information for money. Some sharing for targeted ads may count as a "sale" or "sharing" under some US state laws. You can opt out at any time on our data sharing opt-out page. We also honor the Global Privacy Control signal.

5. Cookies

We use cookies to run the site, remember your cart and preferences, understand how the site is used, and show relevant ads. You can control cookies in your browser settings and through our cookie banner. See our Cookie policy.

6. Your rights

Depending on the state you live in, you may have the right to:

  • Know and access the personal information we hold about you
  • Correct information that is wrong
  • Delete your personal information
  • Get a copy of your information
  • Opt out of targeted advertising and the "sale" or "sharing" of your information
  • Appeal if we turn down your request

To use any of these rights, email support@jamesncarter.com. We may need to confirm your identity first. We will reply within the time the law requires. We will never treat you differently for using your rights.

You can stop marketing emails at any time with the unsubscribe link. We may still send you emails about your orders.

7. Children

Our site is not meant for children, and we do not knowingly collect information from anyone under 16. If you think a child has given us their information, contact us and we will delete it.

8. Keeping your information safe

We use reasonable steps to protect your information, but no system is 100% secure. We keep your information only as long as we need it to run our store, follow the law, settle disputes and enforce our terms.

9. International transfers

Your information may be stored and processed outside the United States, including in the United Kingdom. When we transfer it, we use safeguards required by law.

10. Changes to this policy

We may update this policy from time to time. We will post the new version here and change the date at the top.

11. Contact us

For questions about this policy or your information, contact us:

Brand: James Carter
Email: support@jamesncarter.com
Address: 7th Floor, 77 Marsh Wall, London, E14 9SH, United Kingdom
Support hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time). Messages received outside these hours will be answered on the next business day.