Shipping policy

Last updated: October 15, 2026

1. Where we ship

We ship to addresses in the United States only. We deliver to homes and businesses. We do not currently ship to APO, FPO or DPO military addresses. We also ship to PO boxes, Alaska, Hawaii and US territories.

2. Shipping cost

Shipping is free on every order, with no minimum spend.

3. Delivery time

Every order ships with tracked delivery. Most orders arrive within 6 to 9 business days from the day you order. This includes the time we need to prepare your order. Business days are Monday to Friday, not counting public holidays.

The estimated delivery dates on our product pages are a guide, not a promise. Weather, carrier delays or busy seasons can sometimes add a few days. If your order is late, see section 7.

4. Order processing

We start preparing your order on the next business day after you place it. If you need to change your address or your order, email us as soon as possible. Once an order has shipped, we cannot always change it.

5. Tracking

When your order ships, we email you a tracking number and link. If you cannot find it, check your spam or junk folder. If you have no tracking email within 5 business days of ordering, email support@jamesncarter.com and we will resend it.

6. Duties and taxes

Some orders may ship to you from outside the US. We pay all import duties, taxes and customs fees. You only pay the total shown at checkout, and there is nothing extra to pay when your order arrives.

7. Late, missing or lost orders

If your order has not arrived within the delivery time above, email us with your order number and we will look into it with the carrier.

If tracking shows your order as delivered but you cannot find it, please check with others at your address, your neighbors and your local post office first. If it is still missing, email us within 7 days of the delivery date shown on tracking.

8. Damaged parcels

If your order arrives damaged, email us with your order number and photos. We will send a replacement or give you a refund, as set out in our Refund policy.

9. Wrong or incomplete address

Please check your address carefully at checkout. If a parcel comes back to us because the address was wrong or incomplete, we will email you. We can resend it to a correct address (a new shipping charge may apply) or refund your order. If we do not hear from you within 14 days, we will cancel the order and refund you.

10. Contact us

Brand: James Carter
Email: support@jamesncarter.com
Address: 7th Floor, 77 Marsh Wall, London, E14 9SH, United Kingdom
Support hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time). Messages received outside these hours will be answered on the next business day.

We reply to every message within 1 to 2 business days.