Terms of service

Last updated: October 15, 2026

Welcome to James Carter. These terms explain the rules for using our website and buying from us. By placing an order, you agree to these terms. If you do not agree, please do not place an order.

Please read these terms together with our Refund policy, Shipping policy and Privacy policy.

1. Who we are

This website is run by James Carter ("we", "us", "our").

Brand: James Carter
Email: support@jamesncarter.com
Address: 7th Floor, 77 Marsh Wall, London, E14 9SH, United Kingdom
Support hours: Monday to Friday, 9:00 AM to 6:00 PM (UK time). Messages received outside these hours will be answered on the next business day.

2. Using our site

You must be at least 18 years old to place an order, or have a parent or guardian place it for you.

You may use our site to browse and buy products for yourself or as gifts. You agree not to:

Use the site for anything illegal or fraudulent
Try to break into our systems or disrupt the site
Copy, scrape or reuse any part of the site without our written permission

We may pause or limit access to the site when needed, for example for maintenance or security.

3. Products

We work hard to show our products accurately. Colors can look slightly different on different screens, and small differences can happen. All products depend on stock. We may change or stop selling a product at any time, and we may correct any mistake in a description, photo or price.

4. Prices and payment

All prices are in US dollars (USD). Shipping is free. Any sales tax that applies is shown at checkout before you pay.

If a product is listed at the wrong price, we will contact you before we ship and let you choose to go ahead at the correct price or cancel for a full refund.

We must receive full payment before we process an order. We may cancel an order if payment cannot be approved or checked.

5. Orders

When you place an order, you are offering to buy. The email you get after ordering confirms we received your order. Our agreement to sell starts when we ship your order. If an item is out of stock, wrongly priced or cannot be sent for another reason, we may cancel the order before shipping and give you a full refund.

6. Your account

You can check out as a guest or create an account. If you create one, keep your login details private. You are responsible for what happens in your account. Tell us straight away if you think someone else has used it.

Please give us correct and complete details when you order or contact us.

7. Returns, refunds and shipping

Your return and refund rights are set out in our Refund policy, which is part of these terms. Delivery times and what happens with late, lost or returned parcels are set out in our Shipping policy. We are not responsible for delays caused by carriers or other things outside our control, but we will always help where we can.

8. Our content

Everything on this site, including our name, logo, photos, text and design, belongs to us or the people we license it from. You may not copy or use it without our written permission.

9. When we may refuse or cancel an order

We may refuse or cancel an order if we suspect fraud, cannot check payment, receive abusive behavior toward our team, or if these terms are broken. If we cancel an order you have paid for, we will refund it in full.

10. Our responsibility to you

We provide our site and products with reasonable care and skill. As far as the law allows, we are not responsible for indirect or unexpected losses that come from using our site or products.

Nothing in these terms limits any rights you have under consumer law that cannot be limited.

11. Changes to these terms

We may update these terms from time to time. The version on this page, with the date at the top, is the one that applies. If you keep using the site after an update, you accept the new terms.

12. Law and disputes

These terms are governed by the laws that apply where you live. If you live in the United States, the laws of your state apply, including any consumer protection your state gives you.

If something goes wrong, please contact us first. We will always try to sort it out by email.

13. General

If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. These terms and the policies they mention are the full agreement between you and us.

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